If you experience italks.cc technical issues that cannot be resolved by the italks.cc Customer Support Center, you may be eligible for a full refund in accordance with the refund policy outlined below. However, we believe that most refund claims can be avoided if you take professional help from our customer support center.
You may be eligible for a full refund under this refund policy within 7 days of the date of purchase, provided your reason is consistent with the following refund policy conditions:
1. More than 7 days from the date of purchase, no refund will be given.
2. Your refund can only be issued once. If you purchase another italks.cc subscription in the future, you will not receive the same refund request.
3. If the reason for the refund is completely beyond the control of italks.cc, the user cannot be refunded.
4. If the user s device does not comply with the italks.cc compatibility policy, no refund will be given
5. In the event of loss of connection to the italks.cc subscription due to inability to access the internet, no refund will be given.
6. The user does not follow the setup guidelines set forth by our website or our customer support team, or does not accept technical assistance;
7. Personal reasons (change of mind, wrong purchase, unused software, etc.);
In the event of a chargeback by a credit card company (or similar action by other payment providers we permit) for any subscription purchases you have made, you agree that we may suspend access to any and all accounts owned by you and us. Account reactivation is at our sole discretion and only after we have received unpaid purchases. Charges for services using our credit card payment processor will be noted on your credit card statement. You will be responsible for the costs of chargebacks or other payment disputes brought by you, your bank or payment provider, and disputes requiring accounting or legal services.